Return & Refund Policy
Changing Your Mind Before Shipment
If you would like to cancel an order, please contact renoviiax promptly after placing it.
We can review cancellation requests only while the order is still awaiting preparation.
Once fulfillment activities have started, including packing or shipment arrangements, the order may no longer be eligible for cancellation.
If the package has already been dispatched, cancellation is generally no longer available. You may instead request a return after delivery, subject to the conditions described below.
Return Eligibility
Customers may request a return for eligible products within:
14 calendar days from the date the order is delivered.
Returned products should generally satisfy the following conditions:
- The item has not been used;
- The product remains in its original condition;
- Original packaging, included parts, and accessories are returned where applicable; and
- Valid proof of purchase is available.
Please contact our support team before sending anything back. Returns sent without prior approval or instructions may not be accepted.
renoviiax does not apply a restocking fee to approved returns.
If a return is requested because of a change of mind, incorrect selection, ordering mistake, or another customer-related reason, the customer is responsible for the applicable return shipping expense.
If the item received is damaged, defective, incorrect, incomplete, or materially different from its description because of a fulfillment error, renoviiax will provide an appropriate resolution, which may include a replacement, refund, or approved return at no additional cost to the customer.
Where a return is required in these circumstances, renoviiax will cover reasonable return shipping expenses.
Starting a Return Request
Return requests should be sent to:
Please include enough information for us to identify and review the order, such as:
- Your order number;
- The product involved;
- The reason you are requesting a return; and
- Relevant photos or videos where the issue can be visually demonstrated.
Our team will review the request and let you know whether the return is approved.
If approved, we will provide the required return instructions together with the correct return destination.
Please do not ship the product until those instructions have been provided.
Refund Review and Payment
Once an approved return is received at the designated return location, the returned item will be checked before the refund is finalized.
After the review has been completed, we will notify you of the refund outcome.
For approved refunds:
The refund will generally be issued to the original payment method within 5–10 business days.
Your bank, card provider, or payment service may require additional time to post the refunded amount after we have processed it.
If Your Refund Has Not Arrived
If the expected refund period has passed and the funds are not visible, first review the account connected to your original payment method and contact your bank or payment provider if necessary.
If the refund still cannot be located, contact:
Please provide your order number and any relevant payment or refund details so we can review the matter.
Return Shipping Responsibilities
Do not send a return package until you have contacted our customer support team and received approval.
Return requests must first be submitted through:
Once the request has been accepted, we will provide the authorized return location and any instructions required for shipment.
The return destination used for an approved return may not be the same as the registered business address of Shanghai Xiaoxun Network Technology Co., Ltd.
Please do not send returned merchandise to the company's registered address unless our customer service team specifically instructs you to do so.
Return shipping responsibility depends on the reason for the return:
- For change-of-mind returns, ordering mistakes, incorrect selections, or other customer-related reasons, return shipping costs are the customer's responsibility.
- For items that arrive damaged, defective, incorrect, incomplete, or materially inconsistent with the product description because of a fulfillment error, renoviiax will provide an appropriate replacement, refund, or approved return solution at no additional cost to the customer.
- Where a return is required because of a damaged, defective, incorrect, incomplete, or materially misdescribed item, renoviiax will cover reasonable return shipping expenses.
Authorized Return Location
There is no single public return address that should be used for every order.
The correct return destination will be supplied by our customer service team only after the return request has been reviewed and approved.
Contact Information
Brand Name:
renoviiax
Legal Company Name:
Shanghai Xiaoxun Network Technology Co., Ltd.
Website:
renoviiax.com
Registered Business Address:
Area A, 1st Floor, Building 1, No.255 Zhoujiabang Road, Dongjing Town, Songjiang District, Shanghai, China
Customer Support Email:
service@renoviiax.com
Business Phone:
+86 21 6767 9072
Customer Service Hours:
9:00 AM–6:00 PM PDT